Terms of Service
Puget Sound Golf Club – Terms of Service
Effective Date: October 2, 2026
Puget Sound Golf Club (“PSGC,” “we,” “us,” or “our”) provides indoor golf simulator bookings, memberships, passes, and related services (collectively, the “Services”) at our facilities (the “Facility”) and through our booking, access, and payment systems.
These Terms of Service (“Terms”) govern all purchases, bookings, access, and use of the Services.
By purchasing a membership or pass, booking a tee time, entering the Facility, or using the Services, you agree to be bound by these Terms and by any policies incorporated by reference, including our Cancellation & No-Show Policyand Rules & Participant Waiver and Release of Liability. If you do not agree, do not purchase, book, enter, or use the Services.
1. Eligibility
You must be 18 years of age or older to purchase memberships or passes, book tee times, or use the Facility, unless accompanied and supervised by a parent or legal guardian.
2. Rules & Participant Waiver
All members, public golfers, and guests are required to comply with PSGC’s Rules and Participant Waiver and Release of Liability (collectively, the “Rules and Waiver”).
The Rules and Waiver are presented to and accepted by each participant prior to their first booking and apply to all subsequent bookings, visits, and use of the Facility. The Rules and Waiver are incorporated into these Terms by reference.
In the event of a conflict, the Rules and Waiver govern matters related to safety, conduct, liability, assumption of risk, and damage responsibility.
3. Definitions
Booking / Tee Time: A reserved simulator time slot. Member: A customer with an active PSGC membership or pass. Public / Public Customer: A customer booking without an active membership. Included Hours / Included Time: Monthly time included with a membership, as disclosed at purchase and enforced by the booking system. Extended Play: Additional booked time beyond included limits, billed at the rate shown at booking. Booking System: PSGC’s scheduling platform that displays availability, pricing, and rules. Demand-Based Pricing: Pricing that varies based on time and demand and is displayed at booking.
4. Memberships and Plan Details
4.1 Disclosure at purchase
PSGC offers memberships and passes, including current offerings and legacy or grandfathered plans. Material membership details are disclosed at the time of purchase, including on the membership page and/or item description during checkout.
4.2 Booking system governs rules
The booking system is the source of truth for operational rules and availability, including but not limited to:
booking windows and priority access included hours and monthly resets daily limits and concurrent booking limits extended play eligibility and pricing demand-based pricing and rate overrides availability by day and time
Earlier booking access does not guarantee availability.
4.3 Extended play
If a booking exceeds included limits, the system may offer Extended Play, with pricing clearly shown prior to confirmation.
Extended Play applies to all applicable limits, not only included hours. Depending on the membership and system configuration, extended play may allow additional concurrent bookings. All bookings remain subject to availability and operational restrictions.
4.4 Legacy / grandfathered plans
Legacy plans remain valid only while active and in good standing. If a legacy plan is cancelled or lapses, it may not be reinstated. Legacy plans are governed by the booking system configuration and these Terms.
4.5 Changes
PSGC may update booking rules, pricing, availability, and operational policies from time to time. Where practicable, reasonable notice will be provided for material changes.
5. Bookings, Payment, and Use
5.1 Booking and payment
Bookings may be made online and, when available, in person. Payment is required as displayed during checkout. Public bookings require valid billing information.
5.2 No guarantee of availability or performance
PSGC does not guarantee availability at any specific time or uninterrupted operation of simulators or software. Simulator data and performance are provided “as is” and may be inaccurate.
6. Technology, Access, and User Responsibility
PSGC relies on multiple third-party technology providers, including booking systems, access control systems, mobile applications, simulator hardware, and software (“Technology Providers”).
PSGC does not guarantee uninterrupted or error-free operation of Technology Providers and is not responsible for outages, compatibility issues, user error, credential issues, or device failures.
Users are responsible for properly installing, configuring, and using required technology. Failure to access or properly use required technology (including inability to download apps, verify credentials, unlock doors, or operate simulator software) does not entitle the user to a refund, credit, or rebooking, except where required by law or expressly approved by PSGC.
7. Temporary Closures and Interruptions
PSGC may temporarily close the Facility or restrict availability for maintenance, equipment replacement (including screens and components), upgrades, events, emergencies, or other operational reasons.
Where practicable, notice will be provided. Temporary closures or service interruptions do not entitle users to refunds, credits, or extensions, except where required by law.
8. Cancellation & No-Show Policy
All bookings are subject to PSGC’s Cancellation & No-Show Policy, available at:
/cancellation-policy/
The Cancellation Policy is incorporated into these Terms by reference.
9. Membership Billing and Cancellation
9.1 Monthly memberships
Month-to-month memberships require 30 days’ notice to cancel, regardless of third-party platform functionality. Cancellation becomes effective at the end of the applicable notice period.
9.2 Annual memberships
Annual memberships are non-refundable, except where required by law.
9.3 No refunds
Except where required by law, PSGC does not provide refunds for unused time, partial periods, or missed bookings.
10. Conduct, Safety, and Facility Rules
10.1 Alcohol and prohibited items
Alcohol is prohibited at all times. Tobacco, illegal drugs, and impaired participation are prohibited.
10.2 Conduct
Disorderly, unsafe, abusive, or disruptive behavior may result in removal from the Facility and suspension or termination of access without refund.
10.3 Damage
You are responsible for damage caused by you or your guests to equipment, bays, or the Facility.
10.4 Guests
Guests are welcome as permitted by your membership and the booking system. You are responsible for your guests’ conduct and compliance with these Terms.
11. Account Sharing and Misuse
Memberships are individual use only and are not intended to be shared. Sharing access credentials or attempting to bypass system limits may result in suspension or termination without refund.
12. Assumption of Risk and Liability
12.1 Assumption of risk
Indoor golf involves inherent risks, including injury from clubs, balls, equipment, slips, or falls. You voluntarily assume all risks associated with participation and presence in the Facility.
12.2 No liability
To the fullest extent permitted by law, PSGC is not liable for injuries, death, property damage, or losses arising from use of the Facility or Services.
12.3 Responsibility for others
You are solely responsible for injuries or damages you cause to other participants or guests.
12.4 Indemnification
You agree to indemnify and hold PSGC harmless from claims, damages, or expenses (including attorneys’ fees) arising from your actions, your guests’ actions, or violations of these Terms.
13. Text Messaging
By separately opting in, you agree to receive recurring automated marketing text messages from Puget Sound Golf Club about bay openings, rebooking invitations, events and offers at the mobile number you provide. Consent is optional and is not a condition of purchase or booking. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe from marketing texts from PSGC and all other clubs using SnagATime. We will also pause your PSGC booking texts and may send one confirmation asking whether you want to continue receiving those texts from SnagATime. Reply KEEP to retain previously authorized PSGC booking texts, including confirmations, reminders and entry instructions. KEEP does not restore marketing texts. Unless you choose to retain booking texts, we will provide booking details by email. You may request that all texts stop at any time. Reply HELP for assistance, or contact golf@pugetsoundgolfclub.com. You may also request an opt-out through that email address. See our Privacy Policy for information about our data practices.
14. Changes to Terms
PSGC may update these Terms at any time. Updated Terms will be posted at /terms with a revised effective date. Continued use constitutes acceptance.
15. Governing Law
These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles.
16. Contact Information
Puget Sound Golf Club 210 SE Pioneer Way Oak Harbor, WA 98277 Phone: (360) 682-5478 Email: golf@pugetsoundgolfclub.com