Cancellation & No-Show Policy

Puget Sound Golf Club – Cancellation & No-Show Policy

Effective Date: January 8, 2026

This Cancellation & No-Show Policy (“Policy”) applies to all simulator bookings at Puget Sound Golf Club (“PSGC”), including bookings made by members, public golfers, and guests. This Policy is incorporated into PSGC’s Terms of Service and is agreed to at the time of booking.

1. How to Cancel

Cancellations must be completed through the PSGC booking system or by contacting PSGC directly if you are unable to cancel online. The time recorded by the booking system or PSGC staff will determine whether a cancellation is timely.

2. Cancellation Windows

Members (All Memberships and Passes)

Members must cancel their booking at least 3 hours before the scheduled start time to avoid penalties.

Public (Non-Members)

Public bookings must be cancelled at least 24 hours before the scheduled start time to avoid penalties.

3. Late Cancellations & No-Shows

If a booking is cancelled outside the applicable cancellation window or if the golfer does not show up for the booking:

All booked hours/time are forfeited, including:

Included membership hours Extended play hours Any fees paid for the booking are forfeited, including:

Public booking fees Extended play charges Demand-based or premium pricing

This applies regardless of whether the booking was made using included time, extended play, public rates, or any combination.

4. Extended Play & Concurrent Bookings

This Policy applies to bookings that include extended play and to bookings involving concurrent reservations (where permitted by the membership or booking system). Penalties apply to the full duration and charges associated with the affected booking(s).

5. Technology, Access & User Responsibility

Failure to access the facility or complete a booking due to user error or technology issues—including but not limited to difficulties with mobile apps, credential verification, door access, devices, or simulator software—does not constitute a valid cancellation and does not entitle the user to a refund, credit, or rebooking.

6. PSGC Cancellations & Exceptions

PSGC may cancel or modify bookings due to:

Facility maintenance Equipment or screen replacement Technology failures Weather or emergency conditions Other operational needs

When PSGC cancels a booking, PSGC will provide a reschedule option or refund of applicable fees, at PSGC’s discretion and as required by law.

7. Staff Discretion

PSGC may, at its sole discretion, waive or modify penalties for exceptional circumstances such as severe weather, emergencies, or facility issues. Any waiver is case-specific and does not create a precedent.

8. Policy Updates

This Policy may be updated from time to time. The current version will always be posted on PSGC’s website and displayed or linked during the booking process. Continued booking constitutes acceptance of the current Policy.

Questions? Puget Sound Golf Club Phone: (360) 682-5478 Email: golf@pugetsoundgolfclub.com